Useful Numbers

Useful Telephone Numbers/contact details

For mental health support while KINMOS is closed

If you feel you are in a crisis:

Birmingham and Solihull Urgent Mental Health Helpline (line managed by MIND):

If urgent mental health help is needed you can ring 0121 262 3555 for advice and support.

This line is available 24 hours, 7 days a week and can be used whether you are known to their services or not.

Shout Crisis Text Line:

For support in a crisis, Text Shout to 85258 from your mobile phone

If you’re experiencing a personal crisis, are unable to cope and need support.

Shout can help with urgent issues such as:
  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship challenges

Confidential support for people experiencing feelings of distress or despair.

Phone: 08457 90 90 90 (24-hour helpline)



Local places to get support:
  • MIND in Birmingham: Being Well Service: offering 4 week workshops On-Line in:
  • Mindfulness
  • Dealing with Anxiety
  • Coping with isolation
  • Living life to the full (general well being for physical and mental health)
  • On-line Nattering (A friendly and open drop in session)
  • Nature and Wellbeing

To register for your FREE place; please email and leave your contact details. Or please ring our Helpline on 0121 262 3555 and ask for your details to be passed over to the Wellbeing Manager. All courses will be delivered via Zoom.

The Waiting Room: Provides online and up to date information for all Health & Wellbeing services across Birmingham.


Better Pathways: employment programmes and in our social enterprise, helping people to believe in themselves and to achieve their full potential201-206 Alcester Street, Digbeth, Birmingham, B12 0NQ.

Telephone: 0121 773 1455

Creative Support: Mental Health Recovery Services in Birmingham Northfield Hub - 888-890 Bristol Road South, Northfield, Birmingham, B312NS 01214764349.

Local Facebook Groups to join:

If you need someone to talk to:

Active Wellbeing Society

If you are feeling lonely and need a friendly chat, or need some food or urgent supplies then please don’t hesitate to contact us

Befriending Phone Service

Tel: 0121 728 7030

They can also help you with lots of other supports, so do contact them if you need anything

If you need counselling:

Contact your GP who can refer you to Birmingham Healthy Minds-

Find out more here:

Counselling Directory Online counselling directory for anyone seeking counselling services, but be aware, you need to pay for these services

In An Emergency:

Call 999 or go to A&E if:
  • Someone’s life is at risk – for example they have seriously injured themselves or taken an overdose.
  • You do not feel you can keep yourself or someone else safe.
  • A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone's time.
Birmingham Women’s Aid:
If you are affected by domestic abuse, or you are supporting someone who is then please call our free and confidential helpline to receive support from our specialists on 0808 800 0028.

Food / Foodbanks:


If you need help with food, please contact the organisations below. Do not feel embarrassed to ask for help at this difficult time.

Kings Heath Community Centre Monday and Friday 12 noon-2pm
The Incredible Surplus Project gives food bags to anyone who needs it. No questions asked. Pay what you feel.

The Active Wellbeing Society
offer a limited number of emergency food parcels on a first come first served basis.

To ask for a food parcel, you can telephone us on 0121 728 7030 Monday to Friday, 8am-6pm

Food Banks:

B30 Foodbank
B30 area and closely surrounding postcodes 23a Watford Rd, Cotteridge, Birmingham, B30 1JB
Tuesdays and Fridays 1:30 - 3:30pm (no longer delivering) 07582 143 972

Sparkhill Food Bank
Hall Green Satellite Hall Green Church of the Ascesion, School Rd, Hall Green, B28 9DX
Friday 2:30pm - 5:30pm 0121 708 1398

Sparkhill Foodbank
Tyseley Sparkhill, Stetchford & surrounding areas.
Unit 20-21 Rovex Business Park, Hay Hall Rd Tysley B11 4AQ.
Tuesday and Thursday 10:00am - 1:00pm 0121 708 1398

Sparkhill - Balsall Heath
Balsall Heath Church Centre, 100 Mary Street B12 9JU.
Thursday 11am - 1pm 0121 708 1398

Sparkhill Foodbank Yardley Wood Satellite
Yardley Wood Baptist Church, Yardley Wood Rd B14 4QA.
Wednesday 10am12pm 0121 708 1398

Citizens Advice

This is the advice from Birmingham Citizens Advice Bureau: COVID 19 – We are still here to help you!

During the COVID-19 lockdown Citizens Advice Birmingham is still providing all our usual services; although we cannot provide face-to-face service, we are just at the end of a phone. If you need help you can try our Advice Guide here:

Or, for help with:

  • Debt advise, ring: 0300 3302 130or email:
  • People affected by cancer who need benefits help, ring: 0300 3302 120or
  • Making a claim for Universal Credit, ring: 0800 144 8 444
  • Any other problems ring our Advice Line 0344 477 1010

General Information

For general information, support and advice from national charities:

Mind Infoline: 0300 123 3393 or text 86463

CALM is the Campaign Against Living Miserably has a helpline 365 days a year 5pm - midnight. Call to talk about anything troubling you 0800 58 58 58

Bipolar UK A charity helping people living with bipolar disorder. One-to-one peer support provided by telephone and email, recognising that face-to-face support groups and a digital service will not be for everyone. Arrange a call back from our Peer Support Line.
Book in a call via our chatbot - simply type in 'I would like to speak to someone' and select a date and time that works best for you.
Email us

Sane Charity offering support and carrying out research into mental illness. 0845 767 8000 (daily, 6pm - 11pm)

Rethink Mental Illness Support and advice for people living with mental difficulties 0300 5000 927 (Mon-Fri, 10am-2pm)

Birmingham City Council

Coronavirus (COVID-19)

Check out the latest advice, service disruptions, information and support about Coronavirus (COVID-19)

Other Birmingham City Council useful telephone numbers

Adults social care 0121 303 1234
Adults Out of Hours Home Care Service 0121 464 5001
Anti social behaviour 0121 303 1111
Benefits (includes Housing Benefit/Council Tax Support 0121 464 7000
Cemeteries (out of hours emergencies only) 0121 464 8728
Child protection - concerned about a child? 0121 303 1888
Council tax 0121 303 1113
Domestic violence 0121 303 0368 or 0121 303 0369
Emergency duty team 0121 675 4806
Environmental health 0121 303 6007
Highways/Flooding/Transportation (out of hours only) 0121 303 4149
Homelessness 0121 303 7410
Housing repairs 0121 216 3330
Parks emergencies 0121 464 8728
Planning 0121 303 1115
Pollution of brooks and streams or report an environmental incident 0800 807060
Register office 0121 675 1000
Rubbish (Waste and Recycling) 0121 303 1112
School admissions and pupil placements 0121 303 1888
Transportation emergencies 0121 303 4149